About this course
Confident & Positive Communication for General Practice
Confident & Positive Communication gives primary care teams a practical way to understand how NHS pressures, patient expectations and internal assumptions influence everyday conversations.
We explore the impact of tone, language and perception, and help staff use clear, positive communication to reduce confusion, support patient understanding and create a smoother experience across all contact points.
Format
In Person or Live Online via Zoom
Length
2.5 Hours
Price
Quote Available
Confident & Positive Communication for General Practice
Course Details
Objectives
- Understand how perceptions, changes and assumptions affect communication with patients.
- Recognise how tone, language and clarity influence patient reactions and expectations.
- Learn practical skills in empathy, positive language, active listening and professional assertiveness.
Benefits
- Improves clarity and consistency in patient communication across all contact points.
- Reduces confusion, repeat contact and avoidable complaints.
- Strengthens patient trust through clearer, calmer and more professional conversations.
Who is this course for?
- All Patient Facing Staff
Dates & Availability
Upcoming Workshops
No dates are scheduled at the moment. Get in touch and we can arrange this course for your team.
Testimonials
A massive thank you for such an excellent training session last week. I've had some really great feedback from our PSC's saying how engaging the session was and they have taken away some really helpful coping strategies. I have just been chatting to one of our leads and she said she could hear the PSC's using the techniques already and they are working really well. The face to face session has really benefited the team!