About this course
Positive Care Navigation Conversations
Positive Care Navigation Conversations helps reception and admin teams support safe, effective patient access.
This practical workshop focuses on presenting care options clearly and positively, helping patients understand the most appropriate route of care.
Participants develop confident communication skills, learn how to explain choices clearly and guide patients to the right care more quickly and safely, making care navigation a consistent and effective everyday practice.
This practical workshop focuses on presenting care options clearly and positively, helping patients understand the most appropriate route of care.
Participants develop confident communication skills, learn how to explain choices clearly and guide patients to the right care more quickly and safely, making care navigation a consistent and effective everyday practice.
Format
In Person or Live Online via Zoom
Length
2.5 Hours
Price
Quote Available
Positive Care Navigation Conversations
Course Details
Objectives
- Understand how perceptions, changes and assumptions affect communication with patients.
- Recognise how tone, language and clarity influence patient reactions and expectations.
- Learn practical skills in empathy, positive language, active listening and professional assertiveness.
Benefits
- Improves clarity and consistency in patient communication across all contact points.
- Reduces confusion, repeat contact and avoidable complaints.
- Strengthens patient trust through clearer, calmer and more professional conversations.
Who is this course for?
- All Patient Facing Staff
Dates & Availability
Upcoming Workshops
No dates are scheduled at the moment. Get in touch and we can arrange this course for your team.